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Support

Are you all a glow with an issue with our apps? You're in the right place.

Need help with our audio plugins? This support page provides system requirements, installation instructions, FAQs, and contact information to assist you with any issues you may encounter.

System Requirements

  • OS: macOS (Apple Silicon & Intel), Windows, Linux
  • Format: VST3 on all platforms; AU on macOS
  • DAW: Any compatible VST3 or AU host

Installation

  1. Purchase or request the plugin from the Apps page.
  2. Use the link in your delivery email to download the all-platform archive.
  3. Unzip it and open the folder for your operating system.
  4. Copy the VST3 bundle to your system's VST3 folder. On macOS, copy the AU component to the Components folder if required.
  5. Open your DAW and scan for new plugins.

FAQ

My DAW doesn't see the plugin after installation

Make sure your DAW is scanning the correct VST3/AU folder. On macOS the default paths are:
~/Library/Audio/Plug-Ins/VST3/
~/Library/Audio/Plug-Ins/Components/

The plugin UI is blank or flickering

Ensure your graphics drivers are up to date. If the issue persists, try disabling GPU acceleration in your DAW's preferences.

Can I use these plugins on Windows?

Yes. Every purchase includes macOS, Windows and Linux builds in the same download.

Contact

Still stuck? Drop us a line at help@glare9.com and we'll get back to you as soon as we can.