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Support

Are you all a glow with an issue with our apps? You're in the right place.

Need help with our audio plugins? This support page provides system requirements, installation instructions, FAQs, and contact information to assist you with any issues you may encounter.

System Requirements

  • OS: macOS 11+ (Apple Silicon & Intel)
  • Format: VST3, AU
  • DAW: Any VST3/AU-compatible host (Ableton Live, Logic Pro, Reaper, etc.)

Installation

  1. Download the installer from the Apps page.
  2. Run the installer and follow the on-screen instructions.
  3. Open your DAW and scan for new plugins.
  4. The plugin will appear under My Father's Cravat in your plugin list.

FAQ

My DAW doesn't see the plugin after installation

Make sure your DAW is scanning the correct VST3/AU folder. On macOS the default paths are:
~/Library/Audio/Plug-Ins/VST3/
~/Library/Audio/Plug-Ins/Components/

The plugin UI is blank or flickering

Ensure your graphics drivers are up to date. If the issue persists, try disabling GPU acceleration in your DAW's preferences.

Can I use these plugins on Windows?

Windows support is on our roadmap. Currently all plugins are macOS-only.

Contact

Still stuck? Drop us a line at help@glare9.com and we'll get back to you as soon as we can.